Where we deliver
We serve addresses shown as serviceable in the customer app. Check your address before ordering; this website does not promise delivery across India. Available products, delivery days and slots may differ by area.
Why we take preorders
Preorders help us plan the day before fresh preparation and morning delivery work. The available order cut-off and delivery date are shown in the app. Do not assume that every item is available for immediate or same-day delivery.
Charges and timing
The checkout summary shows the applicable delivery charge and scheduled date or slot before payment. We do not publish a universal delivery fee or guaranteed minute-by-minute arrival time. Traffic, weather, preparation or vehicle problems may affect timing; check updates and contact support if an order is delayed.
Address, access and receipt
Provide an accurate address, map location where needed and a reachable phone number. Include useful access instructions. Keep someone available to receive perishable food within the selected delivery window. If a delivery cannot be completed, contact support to agree the next step; no additional charge should be imposed without being disclosed.
Tracking and preparation visibility
The app provides order-status updates and delivery tracking when available. Live location and arrival estimates depend on connectivity and location accuracy. Preparation streams are available only for eligible orders when the vendor is streaming. These features explain progress; they are not laboratory evidence or a guaranteed uninterrupted broadcast.
After delivery
Inspect your delivery promptly and follow the actual product’s storage and preparation instructions. Meat described as never frozen can still require safe chilled handling; freshness does not mean it should be kept at room temperature. Follow the label rather than an illustrative website image.
For missing, incorrect, damaged or quality-affected goods, see cancellations and refunds and call +91 6300950960.