Cancelling a regular order
The app currently permits cancellation before an order is marked out for delivery, including confirmed and packing stages. Once an order is out for delivery, arriving soon or delivered, self-service cancellation is unavailable. Contact support for exceptional issues or a problem with the goods; this does not limit statutory remedies.
Choosing a refund destination
For an eligible cancelled order paid online, choose the original payment method or MVF wallet in the cancellation flow. The portion paid from wallet balance returns to that balance; promotional credit returns to its corresponding balance. Refunds are based on the amount actually paid.
Original-method refunds are processed through the payment provider. The time to appear depends on the provider and your bank. A pending refund is not yet a completed refund; follow the status in the app or contact support with your order reference. We do not promise a bank-credit date before it is confirmed.
Subscriptions, pauses and credits
Pause or skip before the delivery day for future eligible deliveries. Missed eligible deliveries reduce the next monthly bill. Cancelling a subscription stops future renewals and calculates unused prepaid value; the current system returns that value to the MVF wallet. Today’s order already being prepared or delivered may remain payable.
A late subscription payment received after the bill can no longer be fulfilled is currently returned to the MVF wallet. Contact support if you dispute the calculation or need help with a remedy required by law. Ordinary order refund choices and subscription-credit handling are different and are disclosed before subscription consent.
Wrong, missing, damaged or unsafe food
Contact us promptly with the order number, affected item and a description. Photographs of the item and packaging help where available. Please do not consume food you believe is unsafe. Keep the pack and relevant information if safe to do so; support will explain whether collection, replacement or refund is appropriate.
Perishable food is not suitable for routine return and resale. That does not remove your rights where goods are defective, unsafe, misdescribed or not supplied as agreed. No arbitrary reporting deadline in this policy waives those rights.
Payment and wallet issues
If money appears debited but the app has not confirmed payment, check the status and contact us before making repeated payments. Share the order or transaction reference, never your OTP, UPI PIN or full card credentials. Duplicate charges, failed top-ups and disputed balances need reconciliation against the payment record.
Get help
Call +91 6300950960. Email contact@myvillagefarm.in for support. You can escalate to our designated grievance officer using the company and contact page. Consumer rights under applicable law continue to apply.